Confirmation:
We summarise the details of the ticket you are about to buy; you confirm that this is what you want. You are then transferred to our secure server where you enter your credit card (or debit card) details.

Once completed you will be issued your booking reference, which you can print off. You will also receive an email copy sent to the address specified in your application. If you purchase your crossing through our call centre you will receive a booking confirmation in the post.

Payment:
Your credit card details will not be retained by Online Travel Group, only by the acquiring bank. In the case of a suspected fraudulent transaction, card details may be disclosed to the store/merchant for the sole purpose of performing further checks. The store/merchant is not permitted to retain these details.

Customer Services:
The Online Travel Group endeavours to provide you the highest level of service. If however you have a query or the level of service or product fails to meet your expectations then please refer to our customer services department .

Cancellation & Amendments:
Amendments to any bookings will incur a £20 administration fee. Online Travel Group will abide by the individual cancellation policy of each of its Channel crossing partners. Full terms and conditions are available upon request.

Privacy:
When you browse our site we do not log your e-mail address unless you provide it as part of a purchase or as a request for information. No e-mails will be sent in future unless you have given your consent.

We endeavour to respond to all queries within 7 working days

Complaints:
Complaints can be a useful source of information about how others see us and how we are serving our customers. Should there be any complaints please write to:

Ferry department

Online Travel Group Ltd
3rd Floor, Bedford Chambers
The Piazza, Covent Garden
London
WC2E 8HA
Registered Company No: 3896468

Tel: 0870 428 8705
Fax: 0207 494 9743